Your Affiliate Questions Answered

From Amy Venner, Debbie Darling and the Purium team

Over the last week, hundreds of you joined our Zoom calls and asked hundreds of questions. Thank you. We gathered the ones we heard most and answered them here, starting with the question on almost everyone’s mind.

Jump to: Keeping your customers | Getting started | How you earn | Getting paid | Shopping and subscriptions | Sharing Purium | Still in the works

Keeping Your Customers

Why does a customer’s connection end after six months?

This program is built around one idea: the people who care for their customers are the people who earn from them.

When you introduce a new customer, they stay connected to you through the end of the month they first order, plus six full calendar months. When that customer is on a subscription, the connection keeps going for as long as the subscription stays active.

We know many of you have cared for customers for years, so the six-month window can feel like a deadline. We’d encourage you to think of it as a regular check-in instead. Purium has always grown through relationships, and the customers who stay with Purium the longest are the ones whose affiliate stays in touch, asks how they’re doing and helps them keep their routine going. In this program, commission follows the relationship. When you keep showing up for your customers, you don’t have to lose them.

How do I keep my customers connected to me?

Help them start a subscription. A customer on an active subscription stays connected to you for as long as that subscription continues, and you earn 10% on every renewal. Even if they later click on another affiliate’s link, their orders are still credited to you.

Subscriptions are a better deal for your customers, too. They save 5% on every subscription order, starting with the first one, and they can change products, skip a month or push an order ahead whenever they need to.

What if my customer doesn’t want a subscription?

You can still keep them. Send your customer your affiliate link and ask them to save it in their phone contacts, right under your name, or bookmark it as a favorite. Then ask them to start every order from that link.

When your customer’s window ends, they’re released and count as a new customer. If their next order starts from your link, you earn 20% on that order, plus the bonus if it starts a subscription, and a new window begins. If they use another affiliate’s link, that affiliate earns the new-customer rate instead.

Here’s why the saved link matters so much. When a customer who is no longer connected orders on the website without anyone’s link, they become connected to Purium directly for a period of time, and no affiliate earns on those orders. Starting from your link every time keeps that from happening.

What happens if my customer pauses their subscription?

A subscription can be paused for up to three months. If it hasn’t processed a paid order by then, Purium cancels it. Once a subscription is canceled, your customer stays connected to you only through the end of their original window: the month they first ordered plus six full calendar months. If that window has already passed, they’re released right away and count as a new customer for whoever they order through next. A friendly check-in during a pause is the best way to keep them with you.

What happens to my current customers on October 31?

Customers who placed a paid order on or after April 1, 2026 come with you, and you earn 10% on their orders. Customers who haven’t ordered since March 31, 2026 are released on October 31.

After that, releases happen on the 1st of every month. Customers with no paid order since April 30, 2026 are released on November 1, even if they have a paused subscription. Customers with no paid order since May 31 are released on December 1, and so on. When a released customer comes back through your link or code, they count as a new customer, and you earn 20% on their first order back, plus the bonus if it starts a subscription.

Can I reach out to released customers who weren’t originally mine?

Yes, as long as you have a real relationship with them and they’re comfortable hearing from you. Many of you have supported customers whose original Brand Partner stepped away. Once those customers are released, they’re welcome to order through your link.

What if someone clicks my link and buys a few days later?

You still get credit. The website remembers that they arrived through your link for a few days, and reminder emails for items left in a cart still credit you.

What should I do before October 30?

• Export your customer list. In your current back office, open the uni-level report and use the Export to Excel button on each page.
• Reach out to anyone who hasn’t ordered in six months or more. An order placed by October 30 brings them into the new program connected to you.
• Invite recent customers who aren’t on subscription to start one.
• Check in with the Brand Partners you enrolled and ask whether they plan to opt in.
• Use your Rewards Points on one-time orders.

Getting Started as an Affiliate

Do I need to do anything to become an Affiliate?

Yes. Every current Brand Partner opts in. Watch your email for the opt-in form, and once you opt in, a confirmation email will send your affiliate link right back to you. Please opt in by December 31, 2026 to keep your customer connections.

If you’ve unsubscribed from Purium emails, opt back in through your back office so you don’t miss it. Click your name in the top right corner, choose Change Account Settings, then Notifications.

Does it cost anything?

No. Joining is free. There’s no monthly order, no minimum purchase and no sales quota. You earn when your customers buy.

Do I keep my code?

Yes, your current code is coming with you. The link format will change slightly, so once we share it, update the links in your social bios and link pages. We suggest waiting until then to print new business cards.

How should I describe myself?

You can say: “I’m an independent Purium Affiliate. I share products I use, and I earn a commission when you buy through my link.”

Can someone new join right now?

Through October 30, new Brand Partners can enroll through Customer Care. Like every Brand Partner, they move into the Affiliate Program when they opt in. We’ll share sign-up steps for new Affiliates soon.

Can my affiliate account be passed on through a will or trust?

Yes, with the proper documents. Submit a ticket to Customer Care.

How You Earn

How much do I earn?

• 20% on a new customer’s first order through your link or code
• An extra 5% of that first order when its first subscription renewal ships
• 10% on every subscription renewal while the subscription stays active
• 10% on other repeat orders during your customer’s six-month window

When is the extra 5% paid?

When the first subscription renewal actually ships. If the customer cancels or keeps pushing it back, the bonus isn’t paid.

Do I earn on the Brand Partners I enrolled?

Yes. Their own purchases earn you the same rates as any customer. You don’t earn on the people they bring in, since the program pays on one level.

Do I earn on my own orders?

No. Your own orders pay the affiliate who enrolled you.

What is my commission based on?

The amount your customer paid for products. Tax and shipping aren’t included, and refunds are subtracted.

Getting Paid

When do I get paid?

Paydays are the 1st and 15th of each month, and the first payday under the new program is December 15, 2026. An order becomes eligible once 45 days have passed since the customer paid, their 30-day guarantee has ended and there’s no open return. Most commissions are paid 45 to 61 days after the customer pays.

Why did the guarantee change from 60 days to 30?

Commissions can only be paid after the guarantee period ends. Shortening it to 30 days means you aren’t waiting an extra month to be paid. Orders placed before October 31 keep the 60-day guarantee.

Is there a minimum payout?

Electronic payments go out once at least $10 is due, and smaller amounts carry forward. Paper checks have a $5 processing fee and go out once at least $15 is due. We plan to move to electronic payments only by April 30, 2027.

Shopping and Subscriptions

Does using my link give my customer a discount?

Everyone pays the same everyday price, which is what was previously our loyal customer price. Subscriptions save an extra 5%. Special offers that customers can only get through an affiliate’s link are on the way.

Will current Smart Orders carry over?

Yes, automatically, with the 5% subscription savings applied. If a subscription is paused at launch, the three-month pause limit starts October 31, so it will be canceled if it hasn’t processed a paid order by January 31, 2027.

When does the new website launch?

We’re aiming for November 2. Until then, our current site keeps taking orders and crediting them to your code.

Will shipping rates change?

Not at launch. Shipping rates will stay the same as they are today.

Will customer logins carry over?

No. Customers will set up a new login on the new site. Their subscriptions carry over automatically.

Can I place orders for my customers?

That’s between you and your customer. If they give you their express permission and their login, you can manage their orders for them.

What happens to Rewards Points?

No new points are earned on orders placed on or after October 31, 2026. Points you’ve already earned can be used on one-time orders (not subscriptions), up to $50 per order, through April 30, 2027. Points still expire after three months with no activity.

Can customers still use FSA or HSA funds?

Yes.

Is will call still available?

Yes.

Sharing Purium

What do I need to disclose?

Say plainly that you earn a commission, for example: “I earn a commission when you buy through my link.” Put it in the post or video itself, before your link, and say it out loud in videos. A line in your bio or hashtags doesn’t count.

What can’t I say?

No income promises, such as financial freedom, passive income or guaranteed earnings. No health claims, so never say a product treats, cures or prevents a condition, even in your personal story.

Can I sell Purium on Amazon?

No. Affiliates can’t list or sell Purium products on online marketplaces such as Amazon, Walmart Marketplace, eBay or TikTok Shop.

Can I still host parties, tables and events?

Absolutely. Home parties, tables, coffee meetups and Zooms are all welcome.

Still in the Works

We’d rather tell you what we’re still working on than guess. These are in progress, and we’ll share answers as soon as they’re final:

• How orders work when customers receive them at another affiliate’s address, including family members, roommates and community hubs
• A wholesale program for practitioners and businesses
• How nonprofits fit into the program
• Affiliate-only offers
• Which products will go on a manufacturing pause, and which packs will change as a result, with notice before anything changes
• Plans for Platinum Health Europe after November

Commissions depend on qualifying sales and are not a guarantee of income. Affiliates must clearly disclose their relationship with Purium whenever they share and may not make disease or income claims.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.