Category: Affiliate Blogs

From Amy Venner, Debbie Darling and the Purium team

Over the last week, hundreds of you joined our Zoom calls and asked hundreds of questions. Thank you. We gathered the ones we heard most and answered them here, starting with the question on almost everyone’s mind.

Jump to: Keeping your customers | Getting started | How you earn | Getting paid | Shopping and subscriptions | Sharing Purium | Still in the works

Keeping Your Customers

Why does a customer’s connection end after six months?

This program is built around one idea: the people who care for their customers are the people who earn from them.

When you introduce a new customer, they stay connected to you through the end of the month they first order, plus six full calendar months. When that customer is on a subscription, the connection keeps going for as long as the subscription stays active.

We know many of you have cared for customers for years, so the six-month window can feel like a deadline. We’d encourage you to think of it as a regular check-in instead. Purium has always grown through relationships, and the customers who stay with Purium the longest are the ones whose affiliate stays in touch, asks how they’re doing and helps them keep their routine going. In this program, commission follows the relationship. When you keep showing up for your customers, you don’t have to lose them.

How do I keep my customers connected to me?

Help them start a subscription. A customer on an active subscription stays connected to you for as long as that subscription continues, and you earn 10% on every renewal. Even if they later click on another affiliate’s link, their orders are still credited to you.

Subscriptions are a better deal for your customers, too. They save 5% on every subscription order, starting with the first one, and they can change products, skip a month or push an order ahead whenever they need to.

What if my customer doesn’t want a subscription?

You can still keep them. Send your customer your affiliate link and ask them to save it in their phone contacts, right under your name, or bookmark it as a favorite. Then ask them to start every order from that link.

When your customer’s window ends, they’re released and count as a new customer. If their next order starts from your link, you earn 20% on that order, plus the bonus if it starts a subscription, and a new window begins. If they use another affiliate’s link, that affiliate earns the new-customer rate instead.

Here’s why the saved link matters so much. When a customer who is no longer connected orders on the website without anyone’s link, they become connected to Purium directly for a period of time, and no affiliate earns on those orders. Starting from your link every time keeps that from happening.

What happens if my customer pauses their subscription?

A subscription can be paused for up to three months. If it hasn’t processed a paid order by then, Purium cancels it. Once a subscription is canceled, your customer stays connected to you only through the end of their original window: the month they first ordered plus six full calendar months. If that window has already passed, they’re released right away and count as a new customer for whoever they order through next. A friendly check-in during a pause is the best way to keep them with you.

What happens to my current customers on October 31?

Customers who placed a paid order on or after April 1, 2026 come with you, and you earn 10% on their orders. Customers who haven’t ordered since March 31, 2026 are released on October 31.

After that, releases happen on the 1st of every month. Customers with no paid order since April 30, 2026 are released on November 1, even if they have a paused subscription. Customers with no paid order since May 31 are released on December 1, and so on. When a released customer comes back through your link or code, they count as a new customer, and you earn 20% on their first order back, plus the bonus if it starts a subscription.

Can I reach out to released customers who weren’t originally mine?

Yes, as long as you have a real relationship with them and they’re comfortable hearing from you. Many of you have supported customers whose original Brand Partner stepped away. Once those customers are released, they’re welcome to order through your link.

What if someone clicks my link and buys a few days later?

You still get credit. The website remembers that they arrived through your link for a few days, and reminder emails for items left in a cart still credit you.

What should I do before October 30?

• Export your customer list. In your current back office, open the uni-level report and use the Export to Excel button on each page.
• Reach out to anyone who hasn’t ordered in six months or more. An order placed by October 30 brings them into the new program connected to you.
• Invite recent customers who aren’t on subscription to start one.
• Check in with the Brand Partners you enrolled and ask whether they plan to opt in.
• Use your Rewards Points on one-time orders.

Getting Started as an Affiliate

Do I need to do anything to become an Affiliate?

Yes. Every current Brand Partner opts in. Watch your email for the opt-in form, and once you opt in, a confirmation email will send your affiliate link right back to you. Please opt in by December 31, 2026 to keep your customer connections.

If you’ve unsubscribed from Purium emails, opt back in through your back office so you don’t miss it. Click your name in the top right corner, choose Change Account Settings, then Notifications.

Does it cost anything?

No. Joining is free. There’s no monthly order, no minimum purchase and no sales quota. You earn when your customers buy.

Do I keep my code?

Yes, your current code is coming with you. The link format will change slightly, so once we share it, update the links in your social bios and link pages. We suggest waiting until then to print new business cards.

How should I describe myself?

You can say: “I’m an independent Purium Affiliate. I share products I use, and I earn a commission when you buy through my link.”

Can someone new join right now?

Through October 30, new Brand Partners can enroll through Customer Care. Like every Brand Partner, they move into the Affiliate Program when they opt in. We’ll share sign-up steps for new Affiliates soon.

Can my affiliate account be passed on through a will or trust?

Yes, with the proper documents. Submit a ticket to Customer Care.

How You Earn

How much do I earn?

• 20% on a new customer’s first order through your link or code
• An extra 5% of that first order when its first subscription renewal ships
• 10% on every subscription renewal while the subscription stays active
• 10% on other repeat orders during your customer’s six-month window

When is the extra 5% paid?

When the first subscription renewal actually ships. If the customer cancels or keeps pushing it back, the bonus isn’t paid.

Do I earn on the Brand Partners I enrolled?

Yes. Their own purchases earn you the same rates as any customer. You don’t earn on the people they bring in, since the program pays on one level.

Do I earn on my own orders?

No. Your own orders pay the affiliate who enrolled you.

What is my commission based on?

The amount your customer paid for products. Tax and shipping aren’t included, and refunds are subtracted.

Getting Paid

When do I get paid?

Paydays are the 1st and 15th of each month, and the first payday under the new program is December 15, 2026. An order becomes eligible once 45 days have passed since the customer paid, their 30-day guarantee has ended and there’s no open return. Most commissions are paid 45 to 61 days after the customer pays.

Why did the guarantee change from 60 days to 30?

Commissions can only be paid after the guarantee period ends. Shortening it to 30 days means you aren’t waiting an extra month to be paid. Orders placed before October 31 keep the 60-day guarantee.

Is there a minimum payout?

Electronic payments go out once at least $10 is due, and smaller amounts carry forward. Paper checks have a $5 processing fee and go out once at least $15 is due. We plan to move to electronic payments only by April 30, 2027.

Shopping and Subscriptions

Does using my link give my customer a discount?

Everyone pays the same everyday price, which is what was previously our loyal customer price. Subscriptions save an extra 5%. Special offers that customers can only get through an affiliate’s link are on the way.

Will current Smart Orders carry over?

Yes, automatically, with the 5% subscription savings applied. If a subscription is paused at launch, the three-month pause limit starts October 31, so it will be canceled if it hasn’t processed a paid order by January 31, 2027.

When does the new website launch?

We’re aiming for November 2. Until then, our current site keeps taking orders and crediting them to your code.

Will shipping rates change?

Not at launch. Shipping rates will stay the same as they are today.

Will customer logins carry over?

No. Customers will set up a new login on the new site. Their subscriptions carry over automatically.

Can I place orders for my customers?

That’s between you and your customer. If they give you their express permission and their login, you can manage their orders for them.

What happens to Rewards Points?

No new points are earned on orders placed on or after October 31, 2026. Points you’ve already earned can be used on one-time orders (not subscriptions), up to $50 per order, through April 30, 2027. Points still expire after three months with no activity.

Can customers still use FSA or HSA funds?

Yes.

Is will call still available?

Yes.

Sharing Purium

What do I need to disclose?

Say plainly that you earn a commission, for example: “I earn a commission when you buy through my link.” Put it in the post or video itself, before your link, and say it out loud in videos. A line in your bio or hashtags doesn’t count.

What can’t I say?

No income promises, such as financial freedom, passive income or guaranteed earnings. No health claims, so never say a product treats, cures or prevents a condition, even in your personal story.

Can I sell Purium on Amazon?

No. Affiliates can’t list or sell Purium products on online marketplaces such as Amazon, Walmart Marketplace, eBay or TikTok Shop.

Can I still host parties, tables and events?

Absolutely. Home parties, tables, coffee meetups and Zooms are all welcome.

Still in the Works

We’d rather tell you what we’re still working on than guess. These are in progress, and we’ll share answers as soon as they’re final:

• How orders work when customers receive them at another affiliate’s address, including family members, roommates and community hubs
• A wholesale program for practitioners and businesses
• How nonprofits fit into the program
• Affiliate-only offers
• Which products will go on a manufacturing pause, and which packs will change as a result, with notice before anything changes
• Plans for Platinum Health Europe after November

Commissions depend on qualifying sales and are not a guarantee of income. Affiliates must clearly disclose their relationship with Purium whenever they share and may not make disease or income claims.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

By Amy Venner and Dave Sandoval, Co-Founders of Purium

Last week, we got on three Zoom calls and shared news we never imagined having to share. After 22 years in network marketing, Purium is moving to a simpler affiliate business model on October 31.

We knew this announcement would be hard to hear. Since then, we’ve heard from people who are disappointed and upset, and from many others who are genuinely excited about what comes next.

There has also been a lot said about Purium and about why we made this decision. Rather than respond to every rumor, we want to share the story with you ourselves, because you deserve to hear it from us.

We Didn’t Want to Leave Network Marketing

Network marketing has been how Purium reached people for 22 years. It gave people a way to share something they believed in, and it brought better nutrition into tens of thousands of homes. Along the way, it created friendships that have lasted decades, and it gave many of you a way to earn an income doing something you loved. We are proud of that history, and we are especially proud of the people who built it with us.

The honest truth is that the model that served us for so many years was no longer financially sustainable for Purium.

For the past two years, we have been working to turn things around. We cut expenses wherever we could, restructured the compensation plan, changed how we ran our operations and reduced the amount of inventory we carried. We also borrowed money and put substantial personal resources into keeping the company going.

During that time, we watched sales decline, recruiting slow down and fewer people advance through the ranks. We kept looking for ways to reverse those trends because we believed we could make it work.

This wasn’t a decision we made from a distance. We put our own resources and our time into finding another way because the thought of losing Purium, and everything it means to so many people, was so hard to accept. Walking away from what we had built together was the last thing we wanted to do.

Eventually, we had to face the reality that continuing this way could put the whole company at risk, including our ability to keep making the food that brought all of us together in the first place.

We Explored Another Way to Keep the Business Together

Before making this decision, we explored joining forces with a much larger international network marketing company. For a while, we hoped that might be the answer. It could have kept Purium in network marketing, taken a lot of financial pressure off and potentially opened new doors for our products around the world.

We were even willing to step away from ownership if it meant protecting what we had built together, including the relationships with our Brand Partners, our products and our commitment to the environment.

But there was one thing we could not walk away from: the integrity of our products.

Our formulas, our organic ingredients, our manufacturing standards and our commitment to environmentally responsible packaging are fundamental to who we are.

We needed to feel confident those things would be protected, and in the end, we could not reach an agreement that gave us that confidence. So we made the difficult decision not to move forward.

We Chose the Food

Long before Purium was a network marketing company, we were making food. We started with a simple belief that the quality of the food you eat is equal to the quality of the life you live, and with products we would be proud to give our own families.

We built a manufacturing facility and a team of people who cared deeply about what they were making. Network marketing became the way we shared those products, but the products have always been the reason.

That commitment lives in details many people never see. It starts with the farmers who grow our organic ingredients and the vendors we carefully evaluate before we ever buy from them. Every truck gets inspected when it arrives, and our ingredients go through extensive quality testing in our own onsite laboratory and through independent third-party labs.

These are things we’ve invested in for decades because we believe that what goes into your food matters just as much as what stays out of it.

None of that is changing. Those are the standards that earned your trust, and they are the ones carrying us forward.

So when we found ourselves facing the possibility of losing everything we had worked to build, we had to decide what mattered most. If we could no longer hold on to the business model, we knew we could still protect the food and keep serving our customers, and that is why we’re making this change.

Moving to an affiliate model has nothing to do with losing faith in the people who built Purium. We made this choice to protect the reason Purium exists in the first place.

We Know This Decision Has Hurt People

This part is the hardest for us to write. Some of you spent years building your Purium businesses and introducing thousands of people to our products, and you counted on the income that came from that work.

We know this decision affects you in ways an announcement can’t begin to address, and we understand why some people are upset. Explaining our reasons doesn’t erase the impact.

Some of you have already chosen to move on, and others are still deciding what comes next. We respect that, and we would never ask anyone to pretend this is easy or to celebrate something that feels like a loss.

What we do want you to know is that your contributions mattered. You helped build something that has touched an incredible number of lives, and we will never forget that.

We also know there are questions about commissions earned under the previous plan, and those obligations matter to us. We are making our best efforts to pay what is owed, and our ability to do that depends on the revenue coming into the business.

We will keep communicating about where things stand. Trust isn’t something we can ask you to give us, and we know we have to earn it through what we do next.

Something Else Happened That Gave Us Hope

In the middle of one of the hardest weeks of our lives, something happened that reminded us why we have fought so hard for Purium.

You showed up.

Hundreds of you joined our calls, and many of you stayed for hours asking questions and sharing your own Purium stories.

Some of you were understandably upset. Many of you also told us something we really needed to hear, that you still love Purium and you still want the food.

Some of you said you’re excited to share your favorite products without ranks or monthly qualifications. Others told us they know people who never considered Purium because they didn’t want to be part of network marketing, and those doors may be opening now.

None of that makes the hard parts go away. It did remind us that there is still a future here worth fighting for.

What Comes Next

On October 31, Purium begins a new chapter. We’re moving to everyday pricing and a new online shopping experience, along with an affiliate program that lets people earn by referring customers directly.

You won’t need to build an organization or hit a rank, and there’s no monthly qualifying order. Our goal is to make Purium easier to buy and easier to share, so these superfoods can reach more people.

We will keep manufacturing in Southern California and holding to the quality standards that make our products different. Every product in the Ultimate Lifestyle Transformation is staying. We will streamline some lower-volume products, and we’ll give you notice before anything is retired.

Our community isn’t going anywhere either, and our weekly Zoom calls will continue.

We have work ahead of us, and not everything will be perfect on day one. We also have a path forward and people who want to help us build it.

To those of you moving in another direction, thank you for everything you contributed, and we wish you every success.

To those of you staying with us, thank you for believing there is still something here worth building.

And to anyone finding Purium for the first time, welcome to the Purium family.

We can’t change how hard these last few weeks have been. What we can do is decide what comes next.

We have spent more than two decades building Purium because we believe better nutrition changes lives. As long as we have the opportunity to keep making these foods and getting them into people’s homes, that is exactly what we intend to do.

And we’re starting right away.

On Monday, November 2, we’re kicking off a group transformation, a chance for all of us to refocus on our health and head into the holiday season feeling our best.

We’ll be sharing our experiences and supporting one another through Transformation Support Lives in our Purium Community Facebook group. Whether you’ve been with us for years, have some Purium products sitting in your pantry, or are brand new, we’d love for you to join us.

The business model is changing. Our mission is not.

With love and gratitude,
Amy and Dave

Learn more about how the new Purium Affiliate Program works.

Commissions depend on qualifying sales and are not a guarantee of income. Affiliates must clearly disclose their relationship with Purium whenever they share and may not make disease or income claims.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.