Loyalty points can only be redeemed on regular orders. If you would like to utilize your loyalty points, we kindly recommend placing a separate regular order. This will allow you to fully benefit from the points you’ve earned. For assistance applying your points to an order, please contact our customer care team at 888-747-6733 during our operating hours of Monday through Friday, from 7:00 AM to 5:00 PM PT. Alternatively, you may choose to complete our convenient online Account Maintenance form [https://docs.google.com/forms/d/e/1FAIpQLSe9O1GnjPbLUdPQTFk-_aGx66-5Nu1smNICOTgtzFM1Fw3Eqg/viewform], and one of our expert customer care agents will promptly reach out to assist you.